If your food is suddenly cooking unevenly or is undercooked in certain zones, one of your lamps may not be turning on. Use this guide to troubleshoot your Brava to see which lamp or lamps may require further attention from one of our Brava technicians.
How to Determine Which Lamps Need to Be Tested
If the top of your food is not cooking as expected, one of the top lamps may be in question. If you notice any issue with the bottom of your food not cooking properly, take a look at the bottom lamps.
If you believe one of your lamps is not turning on, first proceed to do a visual test. A great first step is to observe the lamps you believe are not turning on by opening the door and looking at the lamps (you can flash a flashlight on the lamps to get a better view).
Look for any breakage. If there is no obvious physical damage, compare the lamp that is in question to the rest of the lamps in the Brava and see if they are noticeably discolored, cloudy, or completely dark. If possible, take a photo of the lamp and email a picture to email@example.com
Procedures to Test Brava Lamps
If the customer success agent asked you to conduct a lamp test to confirm that your lamp is, in fact, in need of repair, please refer to the following two procedure
Here are two procedure you can follow:
1. The Clean Lamp Function
From the Brava home screen, swipe left and navigate to Settings.
Within Settings, click on Utilities.
Within Utilities, locate the "Clean Lamps" options.
Follow the on-screen prompts to start the program.
- Make sure the inside of your Brava is empty
- Close your Brava door and
- Click the green start button on your Brava
The lamp cleaning procedure will turn on one lamp at a time for one minute each. Using the onscreen camera, you will see the oven goes completely dark for one minute if one of the lamps is working.
NOTE: Once the lamp cleaning cycle is complete, inform the Brava agent you are working with and they will look at the oven data to determine if one of the lamps is in need of repair.
2. Using the Sear Function
The sear function is the quickest test if you know which lamp is questionable, or at least if it's a top lamp or bottom lamp. If you do not know which lamp is not operating as it should, please conduct procedure 1 (Lamp Clean function).
From the home screen, click on the sear function
Select the zone that your lamp in question is in by making sure that it is highlighted green. You can select all three zones by using the plus button on the right. If you want to deselect any zones, you can also tap on the zone number with your finger.
You then have the option to select either Top, Bottom, or Top and Bottom, to turn on exactly the lamp you want to test.
The next screen will tell you where to place the metal tray.
Since we are testing the Brava lamps, keep the Brava empty and do not place anything inside!
Lastly, set the timer to 30 seconds if you are testing just one lamp. If you are testing more than 1 lamp at the same time, please add 30 seconds per lamp.
Proceed to the last checklist screen, make sure your Brava is empty, and then click on the green Brava button on the Brava to start the procedure. If you don't see the targeted lamp turning on at all, then the lamp is dead.
What If Your Lamp Doesn't Turn On?
Conducting these tests are very helpful in identifying which lamp needs to be repaired. If your Brava has non-functioning lamps, please contact Brava Customer Success at firstname.lastname@example.org to have them repaired.