In order for your Brava oven to ship safely and arrive at its destination undamaged, It is critical that the hardware is re-packaged the same way that it arrived. You're responsible for any damages to the oven as a result of poor packing. Brava will deduct a minimum of $100 from the refunded amount depending on the degree of damage.
This guide serves as a reference regarding how to put the oven back in the box, and how to configure the packing material to maximize protection of the hardware.
The bottom portion of the packing material goes into the box first. Chances are this was left in the shipping box as is because you don’t need to remove it to pull the oven out of the packaging. If it was removed, here is a photo of how it should look in the box from above:
You’ll notice there are two large notches in the right-hand side of the material, compared to three smaller notches on the left. Also, take note of where the handle cut-outs are on the side of the box. It is essential that this insert is placed into the box in this orientation. The next step is to place the oven in the box:
Carefully lower the oven into the box with the door facing the left-hand side of the box. The oven should slide comfortably into the packing material and the power cable should lay right behind the unit’s vent panel on the right side of the box as pictured above. Cover the oven with the included plastic bag if you still have it, otherwise, you can skip that step. Next, is the oven top material.
This piece looks like it is the same all the way around at first glance, however, there is one side that is elongated to accommodate the door handle. You’ll notice this difference on the left side in the above photo, where there are 4 gaps in the material directly above where the oven handle is located in the box (red square in the diagram above).
Next, is the accessory tray and box. We need to ensure that the accessory box itself is packed properly so that the trays are protected and the box closes as designed.
Place the metal tray at the bottom of the accessory box.
Followed by the cardboard insert and the glass tray.
And finally the cardboard probe insert. The TempSensor should be stored underneath the instruction card in the provided cutout on the insert.
Close the accessory box by folding the top down and sliding the tabs into the right and left front of the box.
The accessory tray needs to be oriented so that the spot for where the accessory box lives is on the left side (the same side as the oven door). This ensures the correct weight distribution of the box. Your accessory box fits into the accessory tray as pictured above.
Next, the top insert goes into the box last and is oriented as shown in the photo above. The envelope stating “Open to Get Started” should be on top and in the correct orientation. Once that is in place, you can go ahead and close the flaps of the inner box.
There are two corner protectors that need to be inserted into the box at this point. One goes on the right, and one goes on the left. Slide the corner protectors into place between the inner and outer boxes so they lie flush with the top of the inner box as pictured in the next photo.
Once these steps are complete, you can close the flaps and seal the box with packing tape. And with that, your oven is all ready for a safe trip!
If you have additional questions or want to learn more, please e-mail us at email@example.com or call us at (855) 276-6767 from 8:00 AM - 9:00 PM PT Monday through Friday, and 8:00 AM - 6:00 PM PT Saturday and Sunday.